Shorter contract terms, increasingly complex multi-sourcing deals and new technologies have all converged, creating a whirlwind of needs for sourcing professionals. They are challenged with finding new approaches and developing new skills to assist with pre-outsourcing planning, complex outsourcing ecosystems and design of strong governance models.  In this session a group of experienced senior leaders will introduce best practices and share their real-life experiences throughout the lifecycle of third party relationships as it relates to the three phases of outsourcing. Previous discussions in this series have focused on the first two phases of outsourcing: strategy and planning and sourcing. This session will be centered on the third phase, management and governance.

Topics covered in this session included:

• The difference between management and governance and why it matters
• Best practices in outsourcing management including team structure, roles and responsibilities
• Effective governance of complex deals and emerging technologies
• How to leverage the Service Integration and Management (SIAM) model to manage complexity
• “Failing forward” – positive outcomes from issues and incidents
• Case studies and lessons learned by our experts

Access other parts in this series:

Part I: An Introduction

Part II: Preparing and Planning

Part III: Sourcing Practices and Contract Implementation

 

Contributors: SRC Thought Leaders Council
Categories: 2016 Fall - Carlsbad, Summit Presentations
SRC Type: All Outsourcing, Outsourcing, Performance Management, Sourcing, Sourcing Management, Strategy, Third Party Management