Remediation of Troubled Outsourcing Relationships – Vantage Partners Survey Results Summary
Managing complex outsourcing relationships has never been easy — in a new Vantage Partners survey, 71% of customer and service
July 30, 2023
Managing complex outsourcing relationships has never been easy — in a new Vantage Partners survey, 71% of customer and service
Evolving Relationship Management Practices, 2010 Edition In 2009-2010, together with the Outsourcing Institute, we took another look at what is
Most outsourcing relationships run into some kind of trouble at some point. How well you handle that trouble determines how
Negotiation is not simply an individual skill. The behavior of negotiators (the actions they can imagine taking or are willing,
This workbook is designed to guide in-house counsel as they consider whether and how to improve the operation of their
In addition to whatever else may drive a company’s decision to outsource, management nearly always expects, demands, and obtains some
Managing performance in an outsourcing relationship requires determining first how to define and then assess and monitor performance, how to
Scope is challenging to manage in most professional service arrangements. Lengthy contracts and complex services involving multiple people make boundaries
Consulting, Marketing, and Legal spend have long been considered impervious to strategic sourcing efforts. But as strategies in other categories
Procurement organizations can only make so much progress by relying on senior management to require centralized procurement. To gain effective