Managing performance in an outsourcing relationship requires determining first how to define and then assess and monitor performance, how to promote exceptional performance, and how to address poor performance. Absent effective performance management, it is difficult for customers and providers to achieve the objectives of their outsourcing deal.

Contributors: Vantage Partners
Categories: Tool
SRC Type: Outsourcing, Performance Management, Risk Management, Risk Management Outsourcing (RMO), Sourcing Management, Third Party Management