Most outsourcing relationships run into some kind of trouble at some point. How well you handle that trouble determines how much value is destroyed (for both sides) and whether you ever achieve your objectives. In this hands-on workshop led by two experienced practitioners from Wellmark and Vantage Partners, participants will work in small groups to identify some of the assumptions that buyers and providers both bring into these relationships and the ways those assumptions can affect or constrain their actions, including the governance mechanisms they put in place, the Service Level Agreements (SLAs) they negotiate, and how they approach innovation. This session is a return engagement after standing-room-only workshops at the last two SIG Global Summits, but addressing new and different causes of relationship challenges. Take-aways will include a checklist participants can use to diagnose the causes of problems in their outsourcing relationships.

 

Contributors: Vantage Partners, Wellmark
Categories: Summit Presentations
SRC Type: Outsourcing