For decades, outsourcing customers and service providers have operated under the flawed assumption that the time, expense and relationship damage associated with litigation or arbitration would compel contracting parties to amicably resolve routine contract disputes. However, in practice, the understandable reluctance of contracting parties to invoke these draconian remedies has resulted in an avalanche of unresolved disputes or has forced one or both to accept unfair or unfavorable resolutions to obtain critical products or services. At last, an experienced outsourcing customer and a leading law firm have confronted this problem head-on and have formulated innovative strategies to address such disputes in an efficient and cost effective manner and with minimal damage to the relationship.

Contributors: Morgan Stanley, Vantage Partners
Categories: Summit Presentations
SRC Type: Performance Management, Sourcing