Traditional outsourcing approaches replace employee labor with supplier labor, often offshore. Increasingly, however, suppliers are able to automate work using robotic process automation (RPA) and artificial intelligence (AI). These technologies result in dramatic changes to the cost model, and require all suppliers to produce and control new and highly valuable streams of big data. Traditional outsourcing contracts lack the protections that customers need with these new technologies, creating new risks even in existing contracts. However, customers have tremendous opportunities to use supplier tools to reduce cost, optimize performance and provide a wealth of new and valuable big data insights. This presentation will describe how to reduce those risks and capture those benefits.
- Why AI, RPA and big data are game changers for outsourcing
- What to ask for from outsourcing suppliers now
- How to identify and negotiate the new legal and contracting issues
- How to restructure, retrofit, re-price and renegotiate existing outsourcing arrangements for RPA, AI and big data
Categories: 2017 Fall - Carlsbad, Summit Presentations
SRC Type: Contract Development, Disruptive Digitization, Sourcing