We have entered an age where technology can be leveraged to achieve almost anything we set our minds to. What was once fanciful is now implemented, disrupting our currencies, driving on our roads. According to a survey conducted at the end of 2017 by Pew Research, 70% of “”ordinary Americans”” express wariness or concern about the growing trend in automation and place a lot of value on human decision-making rather than a world where machines perform “”human tasks.”” The research also noted that 76% of Americans are concerned that the automation of jobs will exacerbate economic inequality and 75% anticipate that the economy will not create many new, better-paying jobs for those human workers who lose their jobs to a robot.

So with automation and technological advancement as the cornerstone in many sourcing arrangements, what space is there for enterprise relationships, cultural fit and human involvement and development? Do our relationships with our service providers still matter? Can our contracts and legal systems offer a sufficient balance between technological advancements on the one hand and protecting data, intellectual property and skills on the other? This presentation will look at the value of the service provider/customer relationship, the importance of human development and how to ensure that your sourcing contract reflects the needs of your business, your workforce and your technology strategy.

• Whether a good relationship with providers (and your staff) is worth the effort and cost
• About a best practice approach designed to ensure that you obtain and keep a strong relationship with your provider
• How to create rules for each party to follow
• How to run that relationship throughout the contract and beyond

 

Contributors: Charles Russell Speechlys
Categories: 2018 Spring - Washington DC, Summit Presentations
SRC Type: Contract Development, Sourcing, Sourcing Management, Third Party Management