The ITO Governance Challenge – Overcoming Barriers to Achieve Operational and Financial Transparency

The ITO Governance Challenge – Overcoming Barriers to Achieve Operational and Financial Transparency

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According to ISG research, companies lose between 5 and 30 percent of the
expected value of their outsourcing relationship through ineffective governance.
A significant portion of this value leakage can be traced directly to problems
around asset management; specifically, to the inability to manage what can’t be
seen, and to fix what’s not known. The integration of records from multiple
sources is inherently difficult. A further challenge is managing a dynamic asset
base that can change up to 30 percent annually due to typical retirement cycles
and normal business demand. As the “book to floor” or inventory gap grows
increasingly wider, organizations simply lose track of what they have, what they
use and what they’re paying for.

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