Dow Chemical has pursued an optimal sourcing strategy with combined onshore, nearshore and offshore networked into a partnership with Tata Consultancy Services (TCS) for its operations supporting primarily North America, Europe, and Asia Pacific business units. The two companies operate a joint shared service center in Midland, Michigan. Dow’s approach has been measured and gradual, ensuring successful adoption, while at the same time steadily increasing the scope of operations to take advantage of the process effectiveness, risk mitigation, cost and productivity benefits provided by this model. Dow has achieved significant successes with this approach in their Procurement, Supply Chain execution, Customer Service and Finance & Accounting operations.

Contributors: Tata Consultancy Services, The Dow Chemical Company
Categories: Summit Presentations
SRC Type: Risk Management, Risk Management Outsourcing (RMO), Sourcing, Strategy