General Outsourcing

68 posts found


bp and JLL: Reimagining Real Estate and Facilities Management Outsourcing

  In 2019 bp set out to renew its facilities and real estate contracts. What began as a typical request for proposal exercise turned into a complete reinvention of the...

Supplier Relationship Management: Capturing the Next Level of Supplier Value

Sourcing professionals are uniquely positioned to lead the types of proactive governance activities that deliver value outcomes to the business. Supplier Relationship Management ("SRM") programs help Sourcing to optimize this...

Unlocking Business Value From Existing Global Sourcing Relationships

Has Outsourcing Kept It’s Promise? Topics: Share recent PwC research results on outsourcing Perspective on critical success factors for "getting it right" Case study example of identifying & improving value...

Cooperative Relationships – More than Outsourcing

Topics: Porter’s Five Forces Model Value Chain and Five Competitive Forces Supplier Power Supplier Relationship Continuum Types of Supplier Strategies M&A as a Supplier Strategy Alliance or Partnership Supplier Strategy...

Delivering Change Effectively through Outsourcing and Sourcing

Topics Introduction A framework for managing change Using the framework for outsourcing and sourcing-enabled change Discussion and Q&A

Outsourcing Strategies and Tactics – SIG RESEARCH REPORT

What negotiating strategies and tactics do outsourcing vendors and customers use? What services do customers typically overlook in negotiations? What details do vendors avoid specifying, and why? And how can...

A risky business? The top 10 challenges of offshoring

Resource Origin: KPMG Organisations embarking on offshoring face multiple challenges; many of which can be extremely daunting. However, when the key challenges are fully understood, appropriate processes and structures can...

How to Mitigate the Top 5 Risks of Outsourcing

The high-level benefits of IT outsourcing are fairly well known within the IT industry. Even so, many clients do not fully understand 'why' and 'how' an outsourcing relationship can provide...

Lessons Learned and Considerations for Business Process Outsourcing (PDF file)

This presentation is about lessons learnt for business process outsourcing. Business Process Selection ƒ What functional processes would lead to an optimal outsourcing solution? RFP Development ƒ What resource requirements...

Breaking the Sourcing Barriers: How to Reach Your Maximum Sourcing Potential (PDF file)

This presentation helps find out the barriers to spend management success, what should be the spend management focus, as well as how spend management is done in national city.

Defining Strategies for Offshore Hybrid Captives (PDF file)

This newsletter, Defining strategies for offshore Hybrid Captivities is written by Brian smith and Sid Pai, FSO services North America and managing director global India, TPI. The article has detailed...

Session D: Does Offshoring Make Sense? Presented by Archstone Consulting (PDF file)

Forces undermining the offshoring trend, cost model components in evaluating onshore/offshore decisions, best practice elements of total cost model, grass is not always greener with offshoring.

How the Shared Service Organization can make a large impact on the enterprise costs

Objective of shared services, why we outsourced, Bremer blue goes green program, Oce commitment to the environment, green initiatives, environmental facts, green campaign roll ideas, program management tools, dash board,...

The Human Element in Outsourcing

Outsourcing is an important, results-oriented vehicle for improving efficiency, lowering operating costs, and establishing a leaner re-skilled organization. However, it is also a major change that can be difficult on...

Call Centers- Rings, Rules and Reasoning: A Case Study for a Better Way (PDF file)

This presentation covers the commitment to Call Quality: Role of Call Monitoring, An Overview of Speech Analytics, Using Call Centers to Improve Results: The Role of Quality Assurance, and Call...

Stepping Forward Together: Creating Trust and Commitment Among Sourcing and Outsourcing Partnerships (PDF file)

A presentation covering the ladder of commitment and how to build trust among sourcing and outsourcing partnerships.

General Session Keynote Sury Kant (PDF file)

Global marketplace and outsourcing, importance of risk management in outsourcing, evaluate risks continuously throughout the outsourcing lifecycle, mitigation strategies for the risks, risk management approach, resources and investments.

Session B: The Role of Latin America in Global Outsourcing Solutions by TCS (PDF file)

Multi functional operations in Latin America, examples of benefits to global clients, government support provided for the industry, Talent pool and maturity level characteristics, different structures for employee costs in...

Session 9: Sourcing in Low Cost Countries: Assessing Problems and Mitigating Risk (PDF file)

What to outsource, benefits of outsourcing, challenges to capture benefits, transformation, key to successful transformation, sufficient scale and importance of procurement expertise.