Original Source: Iron Mountain | The Hackett Group

You’ve been assigned a new commodity or service category to manage and/or support, one that has historically been out-of-scope for procurement, or where sourcing has never had any traction. How do you approach the business requirements and understand each stakeholder’s unique perspective? How do you identify some of the common stakeholder traits? And what can you do to work with each particular variation of the stakeholder genus? This session will address those questions and some of the common profiles for stakeholders, such as: • “Supplier Sam” – lives near, socializes with, or is related to one or more of their primary suppliers • “No Metrics Merle” – doesn’t require a scorecard, reporting, quality performance reviews (QPRs) or paperwork because he knows how the supplier is doing • “Contract Cara” – always in the midst of important contract negotiations (most often without procurement) and will let you know when they need you • “Nervous Ned” – can’t function without his primary suppliers. They do all of the legwork, provide the data, and are irreplaceable in terms of goods, services and communications Join this session to learn how to categorize and manage your stakeholders most effectively.

 

Contributors: Iron Mountain, The Hackett Group
Categories: 2014 Spring - Nashville, SIG U Resource, Summit Presentations
SRC Type: Category Management, Change Management, Performance Management, Sourcing Management, Talent Management