Most outsourcing relationships run into some kind of trouble at some point. How well you handle that trouble determines how much value is destroyed (for both sides) and whether you ever achieve your objectives. In this hands-on workshop led by two experienced practitioners from Morgan Stanley and Vantage Partners, participants will work in small groups to diagnose some of the common causes of under-performance and conflict in outsourcing relationships and will review tools and techniques for addressing them. This session is a return engagement from the standing-room-only workshop at the 2011 SIG Global Leadership Summit in Seattle, addressing new and different causes of relationship challenges. Take-aways will include a checklist participants can use to diagnose the causes of problems in their outsourcing relationships.

 

Contributors: Morgan Stanley, Vantage Partners
Categories: Summit Presentations
SRC Type: Outsourcing