Services procurement is a large, growing area of spend at many organizations and encompasses a variety of engagement patterns and services categories. However these engagements are still being under- or poorly managed. Companies that regularly use services have the opportunity to drive the same cost savings, quality, efficiency and compliance benefits as realized in other procurement programs. In some ways, better management of services-based spend is the “last frontier” for procurement. In this whitepaper, we’ll define what services mean and outline the different ways organizations are currently engaging them. From there, we’ll outline the business challenges organizations now face as they incorporate services spend into their technology programs. We’ll then take a look at the benefits organizations can expect as well as considerations that can affect program adoption. At the end of this whitepaper, you should have a better understanding of why the challenges of services management are best addressed through the implementation of services procurement technology.

Contributors: SAP Fieldglass
Categories: Whitepaper
SRC Type: Outsourcing, Procurement Outsourcing / Transformation, Sourcing, Trends