Measuring Performance in Outsourcing Transactions: Service Levels, Benchmarking and Gain Sharing (CLE Session)

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Measuring Performance in Outsourcing Transactions: Service Levels, Benchmarking and Gain Sharing (CLE Session)

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To maximize value in an outsourced arrangement, performance characteristics relevant to the delivery of an overall service must be well understood. Similarly, tools and methodologies to measure such performance should be clearly defined. We will provide tips and guidelines on how to manage risk through the effective use of measurement and monitoring tools, including service levels, service credits and benchmarking service performance and costs.

 

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