Research continues to suggest that the majority of large enterprises are adopting a Global Business Services delivery model. Meanwhile, federal regulators are providing increasingly specific guidance on how outsourcing relationships need to be managed. As if that wasn’t enough, we are seeing As-a-Service gaining a foothold and disrupting our legacy environments. All of these business trends are requiring that service delivery governance become more mature.
Topics covered in this session included:
- The governance organizational impacts and alternatives
- The need to adopt a consistent governance framework
- What governance skill sets must be added
- How enabling tools are critical to improving maturity and driving incremental value
Categories: 2015 Fall - Huntington, Summit Presentations
SRC Type: Performance Management, Sourcing Management, Third Party Management