For those sourcing global services, the last few years have been a roller coaster, with talent shortages leading to previously unheard-of mid-contract cost increase requests. Join Everest Group analysts and your peers to talk about how buyers are successfully managing costs, talent, and locations decisions in IT, Engineering, and BPO services. We’ll discuss the following questions, plus your own challenges:
- What is going on with attrition and retention at leading service providers?
- Have price increases leveled out? Which roles still demand a premium?
- Should we consider new locations onshore, nearshore, or offshore?
- Which actions can sourcing teams take to achieve better cost optimization in a changing market?
You will learn:
- Important trends to know when sourcing complex services in North America or globally
- Which locations are emerging for offshoring and nearshoring, and the challenges they bring
- Which skills may still be demanding a premium, and where buyers have an advantage right now
Categories: 2023 Fall - Scottsdale, Summit Presentations
SRC Type: Sourcing, Trends