Only a few years ago, supplier relationship management (SRM) was generally thought of as a software tool. But true SRM entails much more than purchasing new software. Done right, it’s a systematic approach to supply chain collaboration that enhances the business performance of both customers and supplier. But just as customer relationship management (CRM) has proven to be far more about creating a customer-centric culture, transforming business practices, and building new mind-sets and skills than simply an IT solution, successfully implementing SRM requires significant strategic, operational, and cultural change.

Contributors: Vantage Partners
Categories: Whitepaper
SRC Type: Change Management, Sourcing Management, Stakeholder Engagement, Talent Management, Third Party Management