In 2017, the global outsourcing market reached 88.9 billion U.S. dollars, according to Statistia —that’s 12 billion more than the previous year. U.S. companies are outsourcing more work every year, and it’s easy to see why. Transferring responsibilies to an outside source can lower capital expenses and overhead, free employees’ time to work on other tasks, increase efficiency for time-consuming functions, and improve quality for specialized work. But how do companies manage teams that are hundreds or even thousands of miles away, to ensure the best quality of work, and the greatest return on investment?

Contributors: Sapience Analytics
Categories: Whitepaper
SRC Type: Performance Management, Sourcing Management