Procurement often gets a bad rap for being too focused on savings and performance. Customer and supplier partners are left confused about the purposes of processes and procedures. Business leaders struggle with aligning to Procurement’s policies. Forgetting to focus on the needs of those served, can bring a transformation from success to failure.  

So how does procurement change its approach? How can we learn from the lessons of customer-focused leaders? Join this session to hear the strategies Canva adopted in their quest to provide stakeholders a service-led procurement experience. 

Contributors: Sprinklr
Categories: 2022 Fall - Rancho Mirage, Summit Presentations
SRC Type: Performance Management, Sourcing Management