A good cultural fit is one of the most important hallmarks between a successful and unsuccessful outsourcing relationship. Cultural fit assessment is far less structured than defined processes that help you quantitatively evaluate the service provider s solution, capabilities and pricing. To decide whether your company and the service provider will have a comfortable cultural fit, you'll have to assess their behavior during the bid, selection and contracting phases. You can use this article to help develop a series of questions to ask yourself and as a guideline on observable behaviors that are good indicators of cultural fit.

Contributors: ONTALA
Categories: Whitepaper
SRC Type: Applications Mgmt, Category Specific, Evaluation and Selection, Outsourcing, Procurement Outsourcing / Transformation, Sourcing