Sponsored by:

ServiceNow’s world is shifting fast — from AI-driven innovations to evolving SKUs and bundled offerings that can make renewals feel like a moving target. This session cuts through the noise to give you a clear, insider’s view of what’s changing, what’s at stake, and how to turn this year’s renewal into an opportunity instead of a headache. You’ll hear what’s really happening in the market, the missteps even seasoned buyers make, and the negotiation plays that are driving measurable results right now. Whether you’re a few months out from renewal or already in the thick of it, you’ll walk away with fresh tactics you can put into motion immediately.

What You’ll Learn:

• The latest on ServiceNow’s product shifts, pricing moves, and AI-first initiatives — and what they mean for your deal
• Real-world intel from recent ServiceNow negotiations (and the leverage points most buyers overlook)
• Proven strategies to cut cost, reduce risk, and ensure your ServiceNow investment delivers on business priorities

Meet the Speaker(s):

Jim Hussey, SaaS Optimization & SAM Advisory Practice Lead, NPI

Jim Hussey has been a part of the technology sourcing and technology vendor management community since 2000, and currently leads NPI’s SaaS Optimization & SAM Advisory Practice. He is a significant contributor to best practices across Technology Vendor Management (VMO), Technology Third Party Risk Management (TPRM), Software Asset Management (SAM) and SaaS Governance & Optimization operations (SaaSOps). He has published numerous books on these topic, most recently The Survival Guide to SaaS Optimization, A Practical Guide to SaaS Governance & Optimization

Sid Desai, Client Services Director, NPI

Sid Desai is an experienced IT procurement advisor to Fortune 500 companies with deep subject matter expertise across some of the industry’s most recognized enterprise software vendors, including ServiceNow, Salesforce, and others. His background in IT audit and management consulting at Accenture and KPMG equips him with the analytical rigor, industry knowledge, and negotiation skills to deliver measurable results in technology sourcing and spend optimization.