One of the most important stakeholders in an organization are their suppliers. Recent disruptive events have proved that ‘supplier experience’ has been placed behind other areas such as ‘customer experience’, in relation to its importance. This has had a direct impact on suppliers as they often face unnecessary administrative burden, poor information sharing, and slow communications. In this whitepaper, we asked suppliers about their current experiences and what they feel should be improved. The survey includes detailed results of the findings, the importance of caring about the supplier experience and the benefits of addressing the suppliers’ perspective.
Contributors: HICXCategories: 2023 Spring - Amelia Island, Summit Presentations, Whitepaper
SRC Type: Performance Management, Sourcing Management, Third Party Management