Digital World Class organizations have distilled a proven recipe for success. Further, as digital transformation accelerated during the COVID-19 pandemic, their processes became even more effective, efficient and customer-focused. These organizations seamlessly combine continuous improvement practices with new digital tools and data to mobilize, sustain and accelerate the return on investment (ROI). This report describes the six key steps that The Hackett Group® has observed among Digital World Class companies that enable their continuous improvement in the digital age:

1. Define credible and measurable opportunities.

2. Engage a sustainable improvement methodology.

3. Establish accountability for outcomes and celebrate successes.

4. Have the right level of executive sponsorship.

5. Create a dedicated transformation organization to motivate and manage change.

6. Leverage a platform that can digitize and link the triad: benchmarking, continuous measurement and transformation.

Key to accelerating benefits is a technology platform that can bridge the gap between performance management and monitoring, and the ability to track ongoing transformation and improvements. The need to accelerate the digitalization of sales, general and administrative (SG&A) functions and better track ROI has only intensified during the pandemic (greater speed to bigger benefits).

Contributors: The Hackett Group
Categories: Whitepaper
SRC Type: Performance Management, Sourcing Management