Blue Lynx Media, a Tribune Company | Dentons | EXL

Historically, when the Tribune Company sought to outsource various transaction processing, finance and accounting functions, it followed a conventional sourcing methodology to select and contract with a vendor. The result was that Tribune found itself with contracts that were either too complex to manage or too narrow in focus, and with vendors committed to delivering against the letter of the contract, rather than against Tribune’s expectations. Recently, Tribune followed a different methodology: a methodology designed to create a partnering relationship with its service providers. This session will show the path taken by Tribune and EXL to create a business relationship capable of delivering transformative services and designed to evolve to meet the ever-changing needs of a leading media company.

Contributors: Dentons, EXL Service, Various
Categories: Summit Presentations
SRC Type: Performance Management, Risk Management, Risk Management Outsourcing (RMO), Sourcing Management