If your organization is involved in any type of Global Business Services (GBS) relationship, whether its outsourcing (ITO/BPO/KPO), shared services or digital services and whether your relationship is onshore, offshore or nearshore, if you’re not performing periodic audits of your supplier relationships you may be leaving significant business value on the table. Organizations that perform periodic “Health Checks” are able to identify opportunities to improve the overall health and value in their relationships, sometimes as much as 5-30%+ of annual contracted spend. In this session, the National Bank of Canada (BNC) will share how the bank has optimized business value while minimizing risks by performing multiple health checks on outsourcing relationships. You’ll see how quick, painless and affordable performing Health Checks can be as you develop and sustain high performing sourcing relationships.
Topics covered in this session included:
- The emerging management science of Sourcing Relationship Management
- The 40 vital signs of health in high performing sourcing relationships as defined in the Sourcing Relationship Value Framework
- How your organization can quickly, effectively and affordably perform the three phased Health Check process
Categories: 2016 Spring - Orlando, Summit Presentations
SRC Type: Performance Management, Sourcing Management, Third Party Management