Buyer and provider face many challenges in making their deals work

• Understanding and aligning the key business drivers of each organization
• Balancing need for immediate cost savings with need to drive innovation
• Coordinating activities among provider and buyer resources and across numerous geographies
• Dealing with differing perceptions about what is in or out of scope
• Resolving issues effectively and learning from them so they don’t become recurring problems
• Making sure “we’re getting what we paid for”
• Delivering up against ambiguous expectations
• Preserving institutional knowledge
• Building and maintaining alignment with varied stakeholders
• Helping the organization deal with changes (in how services are delivered, in how managers spend their time, in the roles both retained and transferred employees play)
• Managing cultural differences that can get in the way of collaboration

 

Contributors: Dentons, Vantage Partners, Wells Fargo
Categories: Summit Presentations
SRC Type: Risk Management, Risk Management Outsourcing (RMO), Sourcing Management