With greater automation, companies have gotten better at applying and integrating technology into business processes, helping to fuel further growth in the outsourcing industry. As the industry has matured, it continues to grow and extend into ever more complex business processes. And the good news is, even with growth in new types of out-sourcing, we see fewer headlines about deals failing outright. Companies are getting better at negotiating agreements that work for both sides and improving their ability to manage these complex, often lengthy, relationships. The bad news is that many deals continue to disappoint in terms of the business value and innovation they are able to generate. And with the intense focus on cost savings in our current economy, the use of outsourcing is only expected to grow more quickly in years to come. With more companies jumping in with both feet faster, there is a danger that some of the mistakes of the past will be repeated.

Contributors: Vantage Partners
Categories: Whitepaper
SRC Type: Outsourcing, Risk Management, Risk Management Outsourcing (RMO), Sourcing Management