Best Practices for Ensuring Quality of Service in Multinational Outsourcing Engagements (CLE Session)

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Best Practices for Ensuring Quality of Service in Multinational Outsourcing Engagements (CLE Session)

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In this session, Ingram Micro and Sheppard Mullin will review optimal strategies for governing multi-country, multi-vendor outsourcing engagements for ensuring quality of service. Topics covered include best practices for customized training, real-time quality monitoring, design of effective Service Level Agreement (SLA) models, how to operate in high attrition environments, and deal terms that influence day to day service. Join us to learn how to design an optimal program to manage your engagements and enhance performance.

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