Managing complex outsourcing relationships has never been easy — in a new Vantage Partners survey, 71% of customer and service provider respondents say they begin facing challenges within a year of contract signing. Half also say the issues in their arrangement still need to be addressed, and unfortunately, ineffective resolution of those issues results, on average, in a 29% loss of annual contract value.
Contributors: Vantage PartnersCategories: Whitepaper
SRC Type: Category Specific, Information Technology (IT), Sourcing Management