Evolving Relationship Management Practices, 2010 Edition

In 2009-2010, together with the Outsourcing Institute, we took another look at what is happening in the industry when it comes to relationship management. We surveyed buyers and providers to understand what has changed over the last five years, how the industry has matured, and where there is still room to improve. In this updated study, we again present a look at the problems (business and financial value lost) associated with poor relationship management, the benefits (potential value gained) of good relationship management, and some practices companies are employing to more effectively manage their relationships. We also provide our perspective on what more buyers and providers can do to ensure success, and share some leading-edge practices employed by a handful of companies. And we add new perspective on innovation in outsourcing — what it takes to achieve the sometimes elusive “value add” so many organizations are seeking.

Contributors: Vantage Partners
Categories: Whitepaper
SRC Type: Outsourcing, Risk Management, Risk Management Outsourcing (RMO), Sourcing Management