Over last decade, most outsourcing initiatives failed to deliver the expected value. A leading cause of failure was that most organizations underestimated the complexity and skills required to execute the outsourcing strategy. Integrating outsourcing with the usual business of IT organization and building sustainable outsourcing led change requires organizations to build several competencies and recognize outsourcing management as a key differentiator. The companies that succeeded had invested in building; a business led strategy, strong governance, investments in mature outsourcing competencies, and dedicated outsourcing management organization (PMO). The session will provide insights into several initiatives that clients can undertake to maximize value from outsourcing initiatives and build trusted and long lasting partnerships.

Contributors: The Capital Group
Categories: 2013 Mar 7 - Los Angeles, Regional Roundtable
SRC Type: Information Technology (IT), Information Technology Outsourcing (ITO), Organizational Design, Outsourcing, Performance Management, Sourcing Management, Talent Management