This content is available to current SIG Members only. When Independence Blue Cross decided to replace disjointed, paper-based onboarding processes with a new artificial intelligence-powered supplier portal, the results were transformative. The company is now able to automate onboarding for 100% of its suppliers. Configurable controls validate the data in real time, while also allowing the company to enforce policies critical to healthcare. Among the impactful improvements are staff reductions, upfront compliance with standard payment terms, an 86% reduction in supplier onboarding time, and an even greater reduction in time to contract/time to purchase order. This presentation will describe the journey from paper to AI-driven technology, including the business case, the outcomes and the lessons learned.
Contributors: apexanalytix, Independence Blue CrossCategories: 2020 Spring - Digital, Summit Presentations
SRC Type: COVID-19, Sourcing Management, Third Party Management