At Zendesk, we believe that powerful, innovative customer experiences should be within reach for every company, no matter the size, industry or ambition. In the Sourcing and Procurement organization, we have aligned our tools and goals to our company mission when serving our own internal customers. In this session, we will share how we simplified our Sourcing and Procurement intake process to improve customer satisfaction and user experience, reducing contracting cycle times, creating better visibility and transparency, and improving data quality.

Contributors: Zendesk
Categories: 2020 Fall - Digital, Summit Presentations
SRC Type: Governance, Sourcing Management, Stakeholder Engagement, Third Party Management