This tool provides 13 different categories of risk assessment. Use it to develop processes and controls to manage your risk.

The document addresses risk from:

• Internal Client Organization (e.g. senior-level sponsorship, end user compliance, etc.)
• Engagement Economics, Measures and Controls (e.g. anticipated vs real savings, delivery issues, etc.)
• Transition and Transformation (e.g. knowledge loss/transfer issues, etc.)
• Service Provider Performance (e.g. delivery, fulfillment, complacency, etc.)
• Service Management Readiness (e.g. inadequate staffing, disagreeing stakeholders, etc.)
• Ongoing Service Management & Governance (e.g. coordination issues, commitment problems, etc.)
• Knowledge Management (e.g. IP loss, data compromise, etc.)
• Disaster Recovery/Business Continuity
• Leakage or disclosure of confidential information
• BPO Process Issues
• ITO Process Issues
• Multiple Provider Risks
• Single Provider (Sole-Source) Risks

Contributors: SIG
Categories: Tool
SRC Type: Category Specific, Information Technology (IT), Outsourcing, Risk Management, Risk Management Outsourcing (RMO), Sourcing Management, Third Party Management