Océ Business Services, Inc.

Organizations spend up to 3% of revenue producing, distributing, and consuming document services such as Print, Mail, Scanning, Records and eDiscovery. Procurement and outsourcing professionals play a critical part in sourcing or outsourcing these services. This interactive workshop will introduce and discuss the tools needed to help support these professionals sourcing and managing this indirect spend. This will include strategies and tactics on how to take advantage of opportunities to minimize total cost, maximize Return on Investment (ROI) and increase customer satisfaction. Attendees should expect to learn from case studies and best practices for contract performance management, relationship management, communication / implementation plans and governance models.

Contributors: Canon Business Process Services
Categories: Summit Presentations
SRC Type: Category Specific, Copy & Print Services, Legal Services, Outsourcing, Risk Management, Risk Management Outsourcing (RMO), Sourcing Management