Shared services organizations (SSOs) are measured based on the perceived or derived value from the output of their operations. SSOs believed to be on the forefront of providing maximum value to their customers exhibit many common characteristics during their evolution to maturity that others seeking to improve their current organizations can learn and use to their benefit. This white paper will discuss the typical evolutionary path seen in these valuable organizations, review the techniques and best practices they are employing, describe some of the organizational models being used and offer tips for your SSO regardless of where it stands.

 

Contributors: Alsbridge
Categories: SIG U Resource, Whitepaper
SRC Type: Outsourcing, Shared Services