Getting services agreements right leaves little assurance that the relationship will succeed, Clients and service providers still make fundamental mistakes, While known to be important, clients continue to poorly scope the retained organization, Most organizations underestimate the effort in managing the retained organization, driving the right behaviors and managing the relationship are areas customers continue to struggle with over the course of an outsourcing, Reporting is the process of communicating actual service delivery information against performance expectations to interested parties. Personnel is key to ensuring continuity and effective service delivery over time

Contributors: PA Consulting
Categories: Summit Presentations
SRC Type: Contract Management, Sourcing Management, Third Party Management