Resource Origin: By Michael L Smith and James Erwin

“Responsibility Charting is a technique for identifying functional areas where there are process ambiguities, bringing the differences out in the open and resolving them through a cross-functional collaborative effort. Responsibility Charting enables managers from the same or different organizational levels or programs to actively participate in a focused and systematic discussion about process related descriptions of the actions that must be accomplished in order to deliver a successful end product or service. Approach Definitions Responsibility Charting is a way of systematically clarifying relationships pertaining to:

1. Communication or actions required to deliver an acceptable product r or service

2. Functional roles or departmental positions (no personal names).

3. Participation expectations assigned to roles by decisions or actions…”

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Contributors: Open Source
Categories: SIG U Resource, Whitepaper
SRC Type: Sourcing Management