Since some years many organizations offshore their IT application support. Even though cost savings and benefits seem sky high, many organizations that have been outsourcing for a while, find that they loose management control over their service provision. A year ago, also Shell Global Functions IT Business Application Management (GF IT BAM or simply BAM) concluded that even though it had been saving costs, it did not profit maximally from its relationship with its offshore partner. As one of the main reasons turned out to be the lack of management control, Shell started to look for the right governance framework for managing an offshore IT outsourcing relationship.

Contributors: University of Twente
Categories: Whitepaper
SRC Type: All Outsourcing, Outsourcing