Maximizing Savings and Innovation from IT and BPO Service Providers

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Maximizing Savings and Innovation from IT and BPO Service Providers

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Maximizing Savings and Innovation from IT and BPO Service Providers

BPO and IT services are a significant category of spend for many companies. In this focused discussion, Analysts from Everest Group will share industry trends related to the supply market and successful buy-side organizations. We will also explore key influencers around spend management, including:

  • What are the strategies CPOs can pursue to drive value from their service providers?
  • How are provider portfolios changing post-COVID19, and what should leaders be aware of?
  • What cost savings levers have been successful in 2021?
  • How are contracting models changing to drive outcomes and better manage costs?
  • How do we move from transactional relationships into strategic partnerships that foster innovation and value?

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