Marriott Case Study: Achieving Higher Client Satisfaction And Increased Revenue Through Innovative Interactive Mobility Solutions

Log in to the SIG Community
Linkedin Twitter Youtube Facebook

Marriott Case Study: Achieving Higher Client Satisfaction And Increased Revenue Through Innovative Interactive Mobility Solutions

The SIG Resource Center is moving to The SIG Community. If you are a SIG Member, or enrolled in SIG University, and don’t have access yet, you can do so here. Already have access? Log in and visit the new SIG Resource Center.

Marriott | Mindtree

With tremendous pressure to improve margins while facing rising costs; Marriott sought to maintain market leadership, increase client satisfaction and grow revenue. Through an innovative partnership, they developed an app ahead of schedule, under budget and with greater functionality than planned. Marriott clients can now request, respond and connect in real time with concierge services on multiple device platforms, giving them Instant connection to concierge, faster resolution of requests, an easy view of all requests and speed of resolution. Marriott gets better insight into their clients’ needs, better tracking and more revenue opportunities.

Contributors: ,
Categories:
SRC Type: ,

Please log in to download the document.

Please log in to view the video.