“The increase of Robotic Process Automation (RPA) and intelligent automation generates a significant shift in the distribution of tasks between humans and machines. Between 2019 and 2025 up to twothirds of the US$ 9 trillion knowledge worker marketplace may be affected. Recent research of the World Economic Forum on the future of jobs indicates that an average of 71% of the total tasks are currently performed by humans, against 29% executed by machines[1]. It is expected that this distribution is going to shift towards 58% of tasks performed by humans, versus 42% machine-performed tasks. This shift in the distribution of tasks within the workforce requires an adequate management response. Jobs have to be redesigned and good management of the new hybrid workforce, where humans interact with intelligent automation robots, is becoming increasingly important. It is the responsibility of the leaders to prepare the human workers for this cooperation with automated systems.
This article advises on an adequate response and change management approach to deal sensibly with change. Based on two studies performed by KPMG in 2018 on the impact of RPA and intelligent automation on the human workforce, we will introduce the KPMG Workforce Navigator Model to you and provide insights on how to manage the transformation towards a hybrid workforce and ensure a future-proof workforce[2]…”
Contributors: KPMGCategories: SIG U Resource, Whitepaper
SRC Type: Disruptive Digitization, Robotic Process Automation (RPA)