State Street | BMO Financial Group | Mindcrest

Whether referring to in-house law departments or law firms, the law function has lagged considerably in the implementation of metrics or dashboards to monitor and manage operations and performance. However, early adopters are emerging and in this session, panelists will compare notes on how these Sourcing, Procurement and Legal teams measure third party cost-effectiveness and performance. Panelists will discuss key performance metrics that their departments are using for their own benchmarking, and compare their own experiences with metrics for assessing the value, efficiency, and quality of services delivered by law firms, legal process outsourcing (LPO) providers, and other third party providers.

Contributors: BMO, Mindcrest, State Street Corporation
Categories: 2014 Spring - Nashville, Summit Presentations
SRC Type: Category Specific, Legal Process Outsourcing (LPO), Legal Services, Outsourcing, Shared Services