KPMG Sourcing Advisory 3Q11 Global Pulse Survey

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KPMG Sourcing Advisory 3Q11 Global Pulse Survey

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This edition of the advisor and service provider Pulse surveys reflects business and IT service market activity during 3Q11 as well as projections for the balance of 2011 and into 2012.

Topics explored include:

  • Demand and adoption trends for shared services and third-party business and IT services
  • Drivers for service delivery improvement efforts
  • Trends and best practices in the use of shared services
  • Buyer outsourcing transition challenges
  • Outsourcing deal pricing, service provider profitability, and scope

Contributors:
Categories:
SRC Type: ,

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