“In February 2018 the Knowledge Capital Partners’ (KCP) Benchmarking Blue Prism Client Experiences survey found high client satisfaction with the technical platform, and with the business value gained. Overall, 94% of clients were positive about the platform; of these 66% were ‘very positive’. On total business value 96% reported overall improvement; of these 63% reported ‘significant improvement’.1
This has not been the general RPA experience. In 2017, Ernst and Young, found 30-50% of RPA projects stalling, not scaling, being abandoned or moved to other solutions. HFS Research was finding 51% clients satisfied, 33% neutral and 16% dissatisfied. McKinsey were recording anecdotally problems when clients were trying to scale localized RPA proofs of concept. Meanwhile ISG were finding one third of organizations were challenged on underfunding, organizational resistance, governance, risk, compliance and security. Analyzing the broader market, KCP found these problems continuing into early 2019, with 25% of problems deriving from tool selection, but 75% from management mistakes. Meanwhile many suppliers are ‘RPA washing’, by overstating capabilities, and over-selling RPA and cognitive automation as “AI”, adding confusion, and only exacerbating the problems for clients.2…”
Contributors: Open SourceCategories: SIG U Resource, Whitepaper
SRC Type: Disruptive Digitization, Robotic Process Automation (RPA)