Keys to RPA Success – How Blue Prism Clients Are Gaining Superior Long-Term Business Value

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Keys to RPA Success – How Blue Prism Clients Are Gaining Superior Long-Term Business Value

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Original Source:  Knowledge Capital Partners

“In February 2019 the Knowledge Captial Partners (KCP) Benchmarking Blue Prism Client Experiences survey found high client satisfaction with the technical platform, and with the business value gained.  Overall, 94% of clients were positive about the platform; of these 66% were ‘very positive.’  On the total business value 96% reported overall improvement; of these 63% reported ‘significant improvement.’ 1

This has not been the general RPA experience.  In 2017, Ernst and Young, found 30-50% of RPA projects stalling, not scaling, being abandoned or moved to other solutions.  HFS Research was finding 51% clients satisfied, 33% neutral and 16% dissatisfied.  McKinsey were recording anecdotally problems when clients were trying to scale localized RPA proofs of concept…”

https://www.knowledgecapitalpartners.com/research-and-publications/2018/2/5/keys-to-rpa-success-khezt

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