Resource Origin: Scott Madden

This is a series of three articles focused on intelligent automation in today’s global business services.

Article 1: Global Business Services: The Evolving Standard for Global Service Delivery

Article 2: Intelligent Automation on the Horizon

Article 3: How Intelligent Automation Will Impact Today’s Global Business Services Model

“Three intelligent automation technologies are quickly being adapted to shared services solutions: Robotic Process Automation (RPA), Virtual Agents (VA), and Artificial Intelligence (AI). What appeared to be a gradual testing of the waters a few years ago has turned into a tidal wave of new solutions that are yielding surprising results. These technologies are no longer “on the horizon,” they are “here.” The questions we face are: (1) what is their potential impact on global business services (GBS), and (2) what should GBS executives be doing to prepare for them?”

https://www.scottmadden.com/insight/global-business-services-evolving-standard-global-service-delivery/

Contributors: Open Source
Categories: SIG U Resource, Whitepaper
SRC Type: Disruptive Digitization, Outsourcing