HfS Research | HfS Research

It is clear to HfS Research that outsourcing buyers seek innovation, but are emphatically frustrated by their providers’ inability to deliver it. However, we maintain that this is a communication issue more than it is an execution issue. Also, buyers do not back up their claim with their actions, selecting the lowest priced or most vertically experienced provider, rather than the most innovative. When buyers say innovation, often they mean continuous improvement, or best practices, and not a willingness to try something that has never been done before. In an industry ruled by 1500-page contracts, semantics do matter, and this is why it is important that buyers state clearly their desires for and objectives of innovation. During this session, HfS Research offers data-driven and real insight gleaned from researching over 10,000 organizations over in the last year to discuss whether innovation is really possible in outsourcing – and, if so – how can it be achieved?

Contributors: HfS Research
Categories: Summit Presentations
SRC Type: Outsourcing, Procurement Outsourcing / Transformation