In this presentation, Adrian Dragomir, Head of Indirect Procurement, and Amelia Heath, Sourcing Vendor Partner, will share insights from REI’s successful partnership with an India-based BPO provider. The session will emphasize a human-centric approach to managing outsourcing relationships, focusing on talent attraction, retention, and cultural integration. By aligning leadership, offering flexible work options, and providing performance incentives, REI has created a collaborative framework that enhances employee satisfaction and achieves organizational goals. This session is perfect for those looking to strengthen their BPO relationships by prioritizing human connection and shared accountability.

Contributors: REI
Categories: 2024 Fall - Rancho Mirage, Summit Presentations
SRC Type: All Outsourcing, Outsourcing