“The pursuit of digitization and automation to replace manual business processes is nothing new.  From the Lyons Electronic Office running the world’s first business application in 1951 to the arrival of contactless payments 10 years ago and the advent of chatbots today, organisations have recognised that some processes can be carried out more reliably and efficiently when they are automated.  Even so, many businesses still depend heavily on people to carry out manual tasks for important business outcomes just think about the number of steps typically involved in receiving, processing and reconciling an invoice, updating a customer record across different applications, or inputting and interrogating a pipeline of sales leads. What’s been missing up until fairly recently is the ability to automate those processes without changing the underlying systems and applications in use – which is often uneconomical, or just not an option. This has left people still tasked with manual processing, unfulfilling and repetitive work, and business operations that don’t always fulfil their potential or maximise productivity.

This whitepaper is designed to demonstrate how organisations can realise the benefits of intelligent automation in helping to achieve their ambitions – from reducing operating costs to driving revenue growth, and from improved customer experience to creating a happier workforce…”

Contributors: Thoughtonomy
Categories: SIG U Resource, Whitepaper
SRC Type: Disruptive Digitization, Robotic Process Automation (RPA)